Every text, email, chat and call
in one thread per customer.
One inbox for the business, not five apps on one phone. Texts, emails, website chats and the receptionist's call transcripts sit in a single conversation per customer, and anyone on the team can pick it up.
Included with the system. No per-user fee, no contract, web plus iPhone and Android.
Reply from one place. Nothing lost in WhatsApp.
- SMS, email and live chat in one conversation per customer
- AI receptionist call transcripts and outcomes in the same thread
- Delivery receipts on every text, so you know it arrived
- Reply from the desk or the van; the thread is the same on both
- Unread badge across web and mobile, with push notifications
Three steps. None of them are yours.
It arrives
A text, an email, a chat or a call. Whatever the channel, it lands on the customer's thread.
You see the context
The quote they are asking about and the job it belongs to are one click away from the message.
Anyone replies
The office or the engineer. The customer gets one voice from one number.
The quote question is in WhatsApp on the engineer's phone, the address change is in an email nobody opened, and the call went to voicemail.
Open the thread. The call transcript says she wants Thursday, the text confirms it, and the quote she opened this morning is right there.
Inbox questions
No. Your business number stays. Calls are answered by the receptionist and texts go out from the business, not from a personal mobile.
Yes, on the mobile app, with access limited to what you allow.
Yes. Every text carries a delivery status and time.
Transcripts and outcomes of receptionist calls sit on the thread, with the recording available on the call.
See inbox with your own jobs in it
Book a demo. We walk through this feature and the rest of the system for your trade, and what moving across would involve.